Terms & Conditions
Terms and conditions of website usage
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Easistore’s relationship with you in relation to this website.
The term “Easistore Self Storage” or “us” or “we” refers to the owner of the website whose registered office is Enterprise House, Enterprise Way, Edenbridge, Kent, TN8 6HF. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
- Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Easistore Self Storage prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Trademarks
The Easistore, the Easistore logo and other names identifying Easistore or its products or services on this Web site are either trademarks or registered trademarks of Easistore Ltd in the United Kingdom and/or other countries. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Easistore Ltd and its agents and/or their content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Easistore.co.uk or using this Web site as a shopping resource. Any other use of materials on this Web site including reproduction for purposes other than noted above, modification, distribution or republication, without the prior written permission of Easistore is strictly prohibited.
Complaints
Easistore is committed to maintaining high standards of customer service including our sales administration, and the handling of any customer concerns or complaints.
How to complain
To make a complaint (whether about a product purchased, our service, or any other matter) please e-mail us at customerservice@easistore.co.uk, telephone us on 01732 861133, or write to the Easistore Limited, Enterprise House, Enterprise Way, Edenbridge, Kent, TN8 6HF.
How we will handle each complaint
Easistore promises to handle each complaint effectively in a prompt, courteous and fair manner and make every reasonable attempt to rectify the problem to the complainant’s satisfaction and to use what we have learned to reduce the likelihood of recurrence.
When a complaint is lodged a complaint number will be issued if the problem cannot be resolved within the same working day. This number will then be quoted in all correspondence thereafter until the complaint is resolved. Wherever possible, a single-person contact at Easistore will be given to provide continuity throughout the process.
Timescale for resolving complaints
We promise to acknowledge your complaint within 2 working days of receiving your call or correspondence. We aim to resolve all product complaints within 5 working days and any other complaints within a maximum of 15 working days.
